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Practice Policies

pad_and_penSuggestions & Complaints

We always try to offer the best service possible, but there may be times when you feel this has not been as good as it should have been.. If this is the case please let us know and we shall do our best to rectify the situation. We would ask you to address yourself, if it is to do with prescriptions, to the Office Manager, Alex Foulger. or for other complaints to John Doherty the Strategic Director. Our procedure is to deal with complaints swiftly.The majority of complaints can be resolved quickly.If your complaint is of a more serious nature you can ask reception for the advisory leaflet on making a complaint. This will detail what you have to do. We aim to deal with complaints swiftly. You will be given the opportunity to make an urgent appointment with the Strategic Director to discuss the issues and possible courses of action.We hope you will use this appointment to allow us to look into and, if necessary correct any problems that you have identified, or mistakes that have been made.We will try to address your concerns, provide you with an explanation and discuss any action that may be needed within ten days. This may take longer during holiday periods.

We must point out however, that we are unable to deal with questions of legal liability or compensation.

If you use the standard practice procedure it will not affect your right to complain to the Health Services Authority/Medical Ombudsman.Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. .

NB. If your concern is about the availablility of appointments for a particular doctor please note that doctors' hours do vary from week to week. The majority of appointments can be booked on the day they are required

Data Protection

The Practice is registered under the terms of the Data Protection Act, under which your rights to confidentiality and access are determined.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.

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