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Noticeboard

NHS Cyber attack: the latest! Practice Services will hopefully fully resume service Mon 15th May although there may be delays first thing in the morning.We do ask for your patience while problems are sorted.

 Changes to ordering your Prescription from 8th May 2017. You will no longer be able to ask the pharmacy to order for you but you can still collect via the Electronic Prescribing Service. You will order directly from the Practice and new arrangements will be in place to speed up the process. Have you thought of using online? Further details from reception.

Support for Carers. Carers link here at the practice every first and third Wed. Appointments and Drop in facility .Ring 03456887113 for details.

Appointments

GP appointments can be booked up to 6 weeks in advance.Please use our text reminding service for appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Out of Hours
To contact a doctor out of hours ring 01706 253300. Your call will be automatically transferred to an NHS Direct receptionist who will take basic details and then transfer you to a triage nurse. Wherever possible your enquiry will be dealt with over the phone and you will be encouraged to see your own doctor or nurse during normal surgery hours.

Practice Policies

pad_and_penSuggestions & Complaints

We always try to offer the best service possible, but there may be times when you feel this has not been as good as it should have been.. If this is the case please let us know and we shall do our best to rectify the situation. We would ask you to address yourself, if it is to do with prescriptions, to the Office Manager, Alex Foulger. or for other complaints to John Doherty the Strategic Director. Our procedure is to deal with complaints swiftly.The majority of complaints can be resolved quickly.If your complaint is of a more serious nature you can ask reception for the advisory leaflet on making a complaint. This will detail what you have to do. We aim to deal with complaints swiftly. You will be given the opportunity to make an urgent appointment with the Strategic Director to discuss the issues and possible courses of action.We hope you will use this appointment to allow us to look into and, if necessary correct any problems that you have identified, or mistakes that have been made.We will try to address your concerns, provide you with an explanation and discuss any action that may be needed within ten days. This may take longer during holiday periods.

We must point out however, that we are unable to deal with questions of legal liability or compensation.

If you use the standard practice procedure it will not affect your right to complain to the Health Services Authority/Medical Ombudsman.Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. .

NB. If your concern is about the availablility of appointments for a particular doctor please note that doctors' hours do vary from week to week. The majority of appointments can be booked on the day they are required

Data Protection

The Practice is registered under the terms of the Data Protection Act, under which your rights to confidentiality and access are determined.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.



 
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